Frequently Asked Questions

Welcome to NYCKith.com. Here you’ll find answers to common questions about our products, services, and policies. If you need further assistance, please visit our website for more information.

Orders & Shipping
How do I track my order? Once your order ships, you’ll receive a confirmation email with tracking information. Standard shipping typically takes 3-5 business days. Express options are available at checkout.

Returns & Exchanges
We accept returns within 14 days of purchase. Items must be unworn and in original packaging with all tags attached. To start a return, please visit our Returns Portal on our website.

Product Information
How do I find the right size? Our size charts are available on each product page. We recommend measuring yourself and comparing with our measurements for the best fit.

Payment Options
We accept all major credit cards, PayPal, and Apple Pay. All transactions are secure and encrypted.

Account Management
Create an account to track orders, save favorites, and speed up checkout. You can reset your password or update account information through your profile settings.

Release Information
Information about new releases and restocks is shared through our newsletter and social media channels. Sign up to stay updated.

Website Support
For technical issues with our website, please clear your browser cache and cookies. If problems persist, contact us through our website support form.

Product Care
Care instructions vary by material. General guidelines include gentle cleaning with appropriate products and proper storage.

For additional support, please visit our comprehensive FAQ section on our website.